Privacy Policy
Effective Date: January 01, 2024
1. Introduction
Welcome to Health & Physio ("us," "we," or "our"). We are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or utilize our digital healthcare platform (collectively, the "Services").
By accessing or using our Services, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our Services.
2. Information We Collect
We may collect several types of information from and about users of our Services, including:
- Personal Information: Information that can identify you, such as your name, phone number, email address, physical address, age, gender, and government-issued IDs provided during registration.
- Medical & Health Data: Information related to your physical condition, medical history, past injuries, treatment records, and files/images you securely share with healthcare providers through our encrypted chat system.
- Device & Traffic Data: Automatically collected data such as your IP address, browser type, operating system, device identifiers, and browsing behavior on our platform.
- Location Data: With your permission, we collect precise or approximate geolocation data to connect you with nearby doctors and to facilitate at-home physiotherapy sessions.
3. How We Use Your Information
We use the collected information for various purposes, including to:
- Facilitate appointment bookings for both in-clinic and at-home physiotherapy sessions.
- Enable secure, real-time communication between you and verified healthcare professionals.
- Improve and optimize our platform's functionality and user experience.
- Process payments and manage billing securely through encrypted third-party gateways.
- Send administrative notifications, appointment reminders, and important platform updates.
- Comply with legal obligations, prevent fraud, and protect the integrity of our network.
4. Disclosure of Information
We prioritize your confidentiality. We only share your information in the following circumstances:
- With Healthcare Providers: To provide you with medical services, your medical history, chat messages, and appointment details are shared with the specific doctor(s) you choose to consult.
- With Service Providers: We may share data with trusted third-party vendors who assist us in operating our platform, conducting data analysis, or processing payments. These vendors are strictly prohibited from using your data for any other purpose.
- For Legal Reasons: We may disclose your information if required to do so by law, court order, or in response to a valid request by law enforcement authorities.
- To Protect Rights: We reserve the right to disclose information to protect the safety, property, and rights of Health & Physio, our users, and the public.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to track activity on our Services and hold certain information. This helps us analyze web traffic and tailor our operations to your needs. We use tools like Google Analytics to understand user behavior. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our platform may not function properly.
6. Third-Party Advertising (AdSense Compliance)
We may use third-party advertising companies, such as Google AdSense, to serve ads when you visit our website. These companies may use aggregated information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. We strictly adhere to Google's Advertising Policies and do not misuse user data for malicious ad targeting.
7. Data Security
The security of your data is paramount. We implement robust, industry-standard security measures, including SSL encryption, to protect your personal and medical information during transmission and storage. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security and cannot be held liable for unauthorized breaches beyond our reasonable control.
8. Children's Privacy (COPPA)
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately so that we can delete the information. Individuals under 18 must use our platform under the direct supervision of a parent or legal guardian.
9. Data Retention and Deletion
We respect your right to control your personal data. If at any time you wish to delete your account or any personal information we have collected about you, you can submit a data deletion request by contacting us at our email address. Upon your request, we will promptly and permanently delete your data from our active systems, except for any data we are legally required to retain for medical or legal compliance.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date." You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:
Health & Physio
Islamabad, Pakistan
Phone: +92-3080147217
Email: healthandphysio4@gmail.com